Terms & Conditions.

These Terms and Conditions ("Terms") govern your access to and use of the Massive Charging EV charging network, mobile application, website, hardware products, and all related services (collectively, the "Services") provided by Massive Mobility Private Limited ("Massive Charging", "we", "us", or "our"), a company incorporated under the Companies Act, 2013 in India.

Please read these Terms carefully before using our Services. By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy.

1. Acceptance of Terms

By creating an account, initiating a charging session, purchasing hardware, or otherwise using any part of our Services, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding agreement
• You have read, understood, and agree to these Terms
• If acting on behalf of a business, you have the authority to bind that business to these Terms

If you do not agree to these Terms, you must not use our Services.

2. Description of Services

Massive Charging provides:

• Public charging network — access to AC and DC EV charging stations across our network of locations
• Home and destination charging — supply and installation of AC wall chargers for residential and commercial use
• CMS Platform — cloud-based charge point management software for operators (CPOs)
• Gridwatch — load management and grid monitoring software
• Marketplace — online sale of EV charging hardware
• Franchise programme — partner and franchise opportunities for site hosts and investors

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with reasonable notice where practicable.

3. Account Registration

To access most Services, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your login credentials confidential and not share them with any third party
• Notify us immediately of any unauthorised use of your account
• Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. Charging Sessions

When using a Massive Charging station:

• Sessions are initiated via the Massive Charging app or website using your registered account
• You are responsible for ensuring your vehicle is compatible with the selected charger type and connector
• Do not leave your vehicle unattended for extended periods beyond the expected charging time — overstay fees may apply at certain locations
• You must not tamper with, damage, or misuse charging equipment
• In the event of a technical fault during a session, stop the session via the app and contact support
• Massive Charging is not liable for damage to your vehicle arising from charging if the vehicle's onboard charging system is faulty

5. Payments & Pricing

Pricing: Charging rates are displayed in the app before session initiation and may vary by location, time of day, and charger type. Prices are inclusive of GST unless stated otherwise.

Payment methods: We accept UPI, credit/debit cards, and prepaid wallet balance. All transactions are processed through NPCI-regulated payment infrastructure.

Billing: You will be charged based on the energy dispensed (per kWh), session duration, or a combination thereof, as displayed at the time of initiating the session.

Failed payments: If a payment fails after a session has been completed, the outstanding amount remains due. We reserve the right to block access to Services until the balance is cleared.

Invoices: GST invoices are available in the app for every transaction. For business accounts, provide your GSTIN during registration.

6. Hardware & Installation

For hardware sold through the Massive Charging Marketplace or supplied as part of a franchise agreement:

• All products are warranted against manufacturing defects as specified in the product warranty document
• Installation must be carried out by a qualified electrician in compliance with the Central Electricity Authority (Installation and Operation of Meters) Regulations and applicable state regulations
• Warranty is void if hardware is damaged due to improper installation, modification, or misuse
• For installation services arranged through Massive Charging, our installation teams are bound by separate service agreements
• Hardware specifications, certifications, and compliance details are available on the respective product pages

7. Prohibited Uses

You must not:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation
• Attempt to gain unauthorised access to our systems, networks, or data
• Interfere with, disrupt, or damage charging infrastructure or associated equipment
• Reverse engineer, decompile, or attempt to extract source code from our software
• Resell access to the charging network without authorisation
• Use automated tools to scrape, harvest, or extract data from our platform
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Use the Services in any way that could harm Massive Charging's reputation or business

8. Intellectual Property

All intellectual property rights in the Services — including the Massive Charging brand, logo, software, platform design, and content — are owned by or licensed to Massive Mobility Private Limited You are granted a limited, non-exclusive, non-transferable licence to use the Services for your personal or business use in accordance with these Terms. Nothing in these Terms transfers any IP rights to you.

9. Limitation of Liability

To the fullest extent permitted by applicable law:

• Massive Charging is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services
• Our total liability in connection with any claim arising from these Terms shall not exceed the amount you paid to us in the 3 months preceding the claim
• We do not warrant that the Services will be uninterrupted, error-free, or free of viruses or harmful components
• We are not liable for delays or failures resulting from circumstances beyond our reasonable control (force majeure), including power grid failures, natural disasters, or government actions

10. Indemnification

You agree to indemnify, defend, and hold harmless Massive Mobility Private Limited, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or relating to your use of the Services, your violation of these Terms, or your violation of any third-party rights.

11. Termination

We may suspend or terminate your access to the Services at any time if you breach these Terms, engage in fraudulent activity, or if we discontinue the Services. You may close your account at any time by contacting us. Upon termination, outstanding charges remain due, and provisions of these Terms that by their nature should survive will continue to apply.

12. Governing Law & Disputes

These Terms are governed by the laws of India. Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India. We encourage you to contact us first to resolve any dispute informally before initiating legal proceedings.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via the app or email and update the "Last updated" date above. Your continued use of the Services after the updated Terms take effect constitutes acceptance.

14. Contact

• Email: [email protected]
• Website: massivecharging.com/contact
• Registered address: Massive Mobility Private Limited, India